Privacy & Cookie Policy
Last updated: May 2025 | Musqet Webstore – shop.musqet.com
Musqet (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from the Musqet Webstore at https://shop.musqet.com (“the Store”).
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The data controller responsible for your personal data is:
Musqet
First Floor, 5 Fleet Place
London, United Kingdom
EC4M 7RD
Email: hello@musqet.tech
2. What Data We Collect
- Identity & Contact Data: name, email address, phone number, delivery and billing address.
- Transaction Data: details of products you have purchased and your payment method (we do not store full card details – these are handled by our payment processor).
- Technical Data: IP address, browser type and version, device type, operating system, referring URLs, and pages visited.
- Usage Data: how you browse and interact with the Store.
- Communications Data: any messages you send us by email or contact form.
- Cookie Data: as described in the Cookie section below.
3. How We Collect Your Data
- Directly from you when you create an account, place an order, or contact us.
- Automatically as you browse the Store (via cookies and similar technologies).
- From third parties such as our fulfilment partner Printful and our payment processor.
4. How We Use Your Data
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Processing and fulfilling your order | Performance of a contract |
| Sending order confirmations and delivery updates | Performance of a contract |
| Passing your address and order details to our fulfilment partner (Printful) to produce and ship your order | Performance of a contract |
| Handling returns, refunds, and customer service enquiries | Performance of a contract / Legal obligation |
| Processing payments securely | Performance of a contract |
| Sending marketing emails (if you have opted in) | Consent |
| Improving the Store and analysing usage | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
| Preventing fraud and keeping the Store secure | Legitimate interests / Legal obligation |
5. Sharing Your Data
- Printful, Inc. – our print-on-demand and fulfilment partner. We share your name, delivery address, and order details with Printful so they can produce and dispatch your products. Printful may process this data in the United States and EU. Where data is transferred outside the UK, appropriate safeguards are in place (including Standard Contractual Clauses). You can read Printful’s privacy policy at printful.com/policies/privacy.
- Payment processors – to securely handle transactions. They process your payment data under their own privacy policies.
- Delivery carriers – Printful passes your address to the relevant carrier to deliver your order.
- IT & platform providers – such as Magento/Adobe Commerce for store operations and analytics providers.
- Legal authorities – where we are required to do so by law or court order.
We do not sell your personal data to third parties.
6. International Transfers
As our fulfilment partner Printful operates globally (including from the United States), your order data may be transferred outside the UK. Any such transfer is protected by appropriate safeguards, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), ensuring your data receives a level of protection equivalent to that provided under UK GDPR.
7. Data Retention
- Order and transaction records are kept for up to 7 years to comply with UK tax and accounting obligations.
- Marketing consent records are retained until you unsubscribe or withdraw consent.
- Customer service correspondence is retained for up to 3 years.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access – to request a copy of the data we hold about you.
- Right to rectification – to ask us to correct inaccurate or incomplete data.
- Right to erasure – to request that we delete your data in certain circumstances.
- Right to restrict processing – to ask us to pause processing your data.
- Right to data portability – to receive your data in a structured, machine-readable format.
- Right to object – to object to processing based on legitimate interests, including direct marketing.
- Rights related to automated decision-making – we do not make solely automated decisions that significantly affect you.
To exercise any of these rights, please contact us at hello@musqet.tech. We will respond within one month. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
9. Cookie Policy
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function correctly and provide information to the site owner about how visitors use the site.
Cookies we use
| Category | Purpose | Examples | Duration |
|---|---|---|---|
| Essential | Required for the Store to function – e.g. keeping your shopping basket active and maintaining your session. | Session cookie, CSRF token | Session / short-term |
| Functional | Remember your preferences (e.g. currency, language). | Preference cookies | Up to 12 months |
| Analytics | Help us understand how visitors use the Store so we can improve it. Data is anonymised where possible. | Google Analytics (_ga, _gid) | Up to 2 years |
| Marketing | Used to show you relevant adverts on other platforms. Only set with your consent. | Meta Pixel, Google Ads | Up to 90 days |
Managing cookies
When you first visit the Store, you will be asked for your consent for non-essential cookies via our cookie consent banner. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of the Store.
You can also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Store. For more information, visit allaboutcookies.org.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment transactions are encrypted using SSL/TLS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children
The Musqet Webstore is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Where changes are material, we will notify you by email or a prominent notice on the Store.
13. Contact Us
Musqet
First Floor, 5 Fleet Place, London, United Kingdom, EC4M 7RD
Email: hello@musqet.tech
Website: shop.musqet.com